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How it Works

Landmark provides home-based medical care for patients based on their needs. Our mobile providers go to them, where they reside and when they need it. We are available 24 hours a day, seven days a week, 365 days a year.

Initial Visit

STEP 1: Eligible patients receive a call from Landmark to set up a first appointment. For patients or caregivers who would like to check eligibility, you can call us at (877) 240-3112.

STEP 2: After the appointment is set, a Landmark nurse will call to learn more about the patient prior to the visit.

STEP 3: A Landmark doctor, nurse practitioner or physician’s assistant will call on the patient at their home, assisted living facility or other location. Initial visits last about 60 minutes, allowing for ample time to meet the provider and learn about our services. The Landmark provider will learn about the patient’s health conditions and health goals, take vitals and listen to any concerns presented by the patient or caregiver(s).

Ongoing Care

The patient will work with their Landmark provider to set a visit schedule based on the patient’s goals and needs. Landmark collaborates closely with the patient’s Primary Care Provider (PCP) and other specialists.

Wellness visits

When patients join Landmark, they have access to an entire team working from them. Beyond the Landmark provider, they will have a local nurse, pharmacist, social worker, behavioral health specialist and dietitian.

Urgent care

As needed, patients can receive urgent diagnosis and treatment in their homes, including fluids, medications, prescriptions, labs and X-rays. No appointment is necessary and they can avoid drive time, long waits and germs at urgent care or the hospital…not to mention expensive bills.

Post-discharge care

Coming home from the hospital or skilled nursing facility can be a challenge and unfortunately many patients are re-admitted within a few weeks. New diagnoses and medications can be confusing, and patients and family members may have different recollections of instructions. After discharge from the hospital, Landmark providers meet patients at home, review medications and follow-up instructions, and put a plan in place to ensure that they remain healthy at home.

Care coordination

We work to ensure that PCPs, specialists, family and caregivers are aware of our patients’ goals and needs, to have a full picture of health.

A story in health care:

How home-based care works for you

Emergency room experience

Imagine you are experiencing pain and discomfort but your doctor’s office is closed. You call your doctor’s after hours’ medical line and are told to go to the Emergency Room. In the ER, you are admitted for observation, despite normal tests other than mild dehydration. On the second hospital day, you develop a fever and are found to have a resistant urinary infection. You subsequently end up with a seven-day hospitalization followed by a three-week stay in a nursing home because you become too weak to walk. You struggle to recover back to your prior state of health.

The Landmark experience

Now imagine you are a Landmark patient and experience pain and discomfort. A Landmark provider comes to your home as an urgent visit and draws labs in your house. The labs show mild dehydration. You receive fluids in the comfort of your home, as well as a prescription for pain and nausea medications. You now feel better and can stay at home, saving you from exposure to other diseases in the emergency room. You are checked on again two-days later by Landmark and are back to normal.

This is the Landmark difference.

Why Landmark

We deliver medical care to patient on their schedules and in their homes. Landmark helps patients manage their conditions so they don’t interfere with daily life and priorities. Instead of spending time in traffic, at urgent care or in the waiting room, patients can be home with friends and family.

We can help make sense of conditions, advice from other providers, healthcare options, and tailor plans that work for patients’ lives.

Complexivist™: Hospitalists at Home

Complexivist™ describes Landmark’s care teams. They are teams of dedicated providers bringing high-touch, high-intensity, coordinated care to complex patients, in their homes.

It is an integrated medical model that includes medical, behavioral, social and palliative care from doctors, nurse practitioners, behavioral health specialists, pharmacists, dietitians and social workers.