March 25, 2021

Care Delivery for Older Adults Needs to Change – What’s Working?

With a focus on frail seniors living with complex conditions, Landmark has seen the promise and the challenges of ambulatory and virtual care delivery.

At the start of the COVID-19 pandemic, Landmark pivoted from nearly 100% in-person visits to nearly 100% telemedicine visits overnight. Details of this effort were highlighted in this HBR article. We quickly learned that telemedicine is an invaluable tool but not a care model, especially for frail seniors.

Recently, we shared some of the empirical lessons we learned from this experience with other providers and policymakers through The United States of Care playbook in the hopes it helps to shape policy that is not myopically for or against telemedicine but focused on ensuring access to the right care for each patient given their circumstances and preferences.

The United States of Care (USofCare) is a non-profit working to achieve long-lasting solutions to make health care better for everyone – ensuring access to quality, affordable health care regardless of health status, social need or income. Their playbook – entitled  “Older Adults’ Experience of Virtual Care: Action Steps to Increase Access and Equity” – offers learnings and lessons from older adults’ experiences of virtual health care during the pandemic.

Download the playbook for free and read more about Landmark specifically in the case study (pgs. 56 – 64).