Landmark’s Chris Johnson, Vice President and General Manager for the Boston market, spoke with the Chilmark Research team about how the emergence of new “front doors to care” are impacting care delivery.
An expert from the interview follows:
Chilmark: “What do you think will be the most disruptive front door to care in the next 3-5 years?”
Chris Johnson: “For us, it’s literally the front door. Our mission is to bring healthcare to people when they need it, where they need it. It’s simple but profound.
It also allows us to bring family in. A lot of the barriers to care are around families and education and getting people on the same team. We have clinicians who can build great care plans, but also think through the barriers to care and how to ensure the patient can follow that care plan. “How can we implement this? What are the barriers? What is the family alignment that we need?”
Being able to do it in the evening, on the weekend, allows us to have better conversations.”
Read the full interview on the Chilmark Convergence blog.
The conversation included how the industry is moving away from facility-based care—like hospitals and office buildings—toward bringing care closer to patients’ homes.
James Dunne is a 94-year old WWII veteran and Purple Heart recipient. He lives at home with two of his granddaughters, who are his full-time caregivers.
Joann Hatz is a 74-year-old woman who lives in a senior residence and loves to read.