October 1, 2018

How Healthcare Leaders Adapt to the Evolving Front Door to Care

Landmark’s Chris Johnson, Vice President and General Manager for the Boston market, spoke with the Chilmark Research team about how the emergence of new “front doors to care” are impacting care delivery.

An expert from the interview follows:

Chilmark: “What do you think will be the most disruptive front door to care in the next 3-5 years?”

Chris Johnson: “For us, it’s literally the front door. Our mission is to bring healthcare to people when they need it, where they need it. It’s simple but profound.

It also allows us to bring family in. A lot of the barriers to care are around families and education and getting people on the same team. We have clinicians who can build great care plans, but also think through the barriers to care and how to ensure the patient can follow that care plan. “How can we implement this? What are the barriers? What is the family alignment that we need?”

Being able to do it in the evening, on the weekend, allows us to have better conversations.”

Read the full interview on the Chilmark Convergence blog.